FAQ's

Shopping on Marie-Chantal is easy.

Browse through our collection and once you come across an item you like, simply select the appropriate colour and size and click ‘ADD TO BASKET.’

To check the items in your basket, simply click on the little basket icon on the top right corner. Once you are ready to place your order, select ‘PROCEED TO CHECKOUT’ at the bottom right hand side of the page to be redirected to complete your order.

Once you place your order, an order confirmation email will be sent to the email address provided at time of checkout. Please allow a few minutes for this come through. If you have not received this within an hour, please contact Customer Support. 

Marie-Chantal Ltd currently accepts Visa, Mastercard, American Express, Paypal, Klarna, Apple Pay and Marie-Chantal Gift Vouchers.

You are not required to create an account with Marie-Chantal in order to be able to place an order with us however if you do create an account with Marie-Chantal, you will be able to keep track of all your orders and follow its status.

Simply click on the ‘Forgot My Password’ link under the password column and a password regeneration link will be emailed to you.

Stock permitting, orders are usually dispatched within 24 hours. Items purchased over the weekend or on UK Bank Holidays will be sent out the next working day. Due to high level of activity, orders placed during promotional periods may take longer than usual.

Orders are sent with DHL Express, Fedex or Royal Mail, dependant on location. Once your order has been dispatched, you will receive an email notification with the tracking information.

Unfortunately we are unable to deliver to P.O. Box Addresses as our courier agents require a signature proof of delivery. 

Marie-Chantal currently offers domestic and international shipping methods to over 200 destinations across Europe, Asia and USA as well as Central and Latin America. To find out whether we are able to offer shipping services to your country, please contact Customer Support to find out more. 

To ensure a smooth and seamless shopping experience, all Marie-Chantal orders are sent with delivery duties paid (DDP). You will not need to pay additional fees upon delivery.

• FULL PRICE ITEMS: If for any reason you are unhappy with the items received, you have up to 28 calendar days to return the items to us. Please notify us within 14 days of receiving your item/s if you would like to return them back to us. You then have a further 14 days to ship the item/s back to us.
• SALE ITEMS: Unless marked 'Final Sale', sale items must be returned within 10 working days of receipt.
• FINAL SALE ITEMS: All items marked 'Final Sale' on product pages cannot be returned or exchanged. All sales are final.

Please note the cost of the return is at your own expense. All items must be in their original condition, unused with all original tags and packaging. Marie-Chantal Ltd. will not accept items that have been worn, soiled or if the tags have been removed.

Items returned after this period will not be accepted. Please note, made-to-order custom items are non-refundable unless the item is found to be faulty or defective.

Please allow up to 14 business days from the date the item arrives back with us. We will notify you through email as soon as your refund has been finalised.

Returns will be credited to the original payment method and may take 3-5 working days to appear in your account, depending on your card provider.

All items are carefully inspected before being dispatched. In the instance your item arrives in an unsatisfactory condition please contact us on customersupport@mariechantal.com to arrange a replacement.

The terms and conditions can be read here.

Within the United Kingdom, many of our items are VAT exempt, as baby wear and children's clothing generally do not incur VAT. The total price to pay will be reflected at checkout.

Please return your item(s) within 28 days to the following address:

Marie-Chantal Ltd - Returns
Noatum Logistics
Unit 1B,
James Swallow Way,
London Medway Commercial Park
Hoo, Kent
ME3 9GX
United Kingdom

Marie-Chantal Ltd. is not responsible for return delivery costs unless the item is found to be faulty/damaged. Marie-Chantal Ltd. is also not responsible if items are lost during transit. We suggest obtaining a stamped ‘certificate of posting’ and retaining this as proof of postage until the refund has been credited to your account. We also advise selecting a reliable service with tracking available. Once the product/s arrive back at our warehouse, Marie-Chantal Ltd. will examine the item/s and if deemed faulty a full refund will be honoured. Please include a copy of the postage receipt so we can reimburse you for this too.

We are sorry but goods bought on the Marie-Chantal website cannot be returned in store or to our stockists.

Gift cards cannot be returned or exchanged for cash.

All returned items paid using a Marie-Chantal gift voucher will be credited onto an online Gift Voucher Code to be redeemed for future orders.

-Machine wash cold with like colours.
-Do not tumble dry
-Do not dry clean

Kindly note, it is standard for 100% cotton garments to shrink 3-5% upon washing.

We suggest washing in cold water and allowing to air dry.