Refund policy

It is our aim to ensure you are delighted with your purchase, however we understand that occasionally you may wish to return an item. Please find the terms and instructions below:

FULL PRICE ITEMS: You have up to 28 calendar days to return items purchased on our online boutique. Please notify our online Customer Support Team within 14 business days of receiving your item/s if you wish to do so. The return of the item/s to our warehouse will be at your own expense as we do not provide return labels. This applies to all worldwide orders. 

SALE ITEMS: You have up to 10 working days from receipt of items to return. The return of the item/s to our warehouse will be at your own expense as we do not provide return labels. This applies to all worldwide orders. 

• All products come with a label attached. Please do not remove the label or relevant seal from the purchased products should you wish to return the item. If you decide to return your products, Marie-Chantal will not accept items returned without the relevant label or seal or that have been altered from their original status i.e. worn or damaged.
• Due to hygiene reasons, we are unable to refund hosiery, hair accessories or custom jewellery.
• Please allow up to 14 business days from the date the item arrives back with us. We will notify you through email as soon as your refund has been finalised. 
• Successful returns will be credited to the original payment method and may take 3-5 working days to reappear in your account depending on your card provider.
• Returns outside of the stated time frames may be accepted at the discretion of our Marie-Chantal online Customer Support Team.
• N.B. Goods bought on the Marie-Chantal website cannot be returned to stores or stockists.
• Afterwards, simply complete the returns form and send this back with the items to the address below: 

MARIE-CHANTAL LTD - RETURNS

EPOINT MEDWAY -  NOATUM LOGISTICS

JAMES SWALLOW WAY, HOO, ME3 9GX, ROCHESTER

KENT, UNITED KINGDOM